200 baggage fee for troops after YouTube video
The video was posted Tuesday and was viewed almost 200,000 times before it was removed by the person who put it up. By Wednesday afternoon, a Facebook page cal af led “Boycott Delta for Soldiers” had sprung up, and the airline was backpedaling and apologizing to the soldiers.
In the video, titled “Delta Airlines Welcomes Soldiers Home,” two Army staff sergeants say their unit was told it would cost $200 apiece to check a fourth bag on a Tuesday morning flight from the Baltimore Washington airport to Atlanta a total bill of more than $2,800.
The Defense Department typically reimburses such costs, which the soldiers may not have known. The soldiers made their displeasu af re known and the public relations damage to Delta was done.
In the vi af deo, one sergeant, Robert O’Hair, wearing a camouflage uniform and sitting inside the plane, says his fourth bag was a weapons case containing an M4 carbine rifle, a grenade launcher and a 9mm pistol that he had used in Afghanistan.
With a bite to his voice, the other sergeant Fred Hilliker of Allendale, Mich. af closes the video: “Good business model, Delta. Thank you. We’re actually happy to be back to America. God bless America. Not happy, not happy at all. Appreciate it. Initially, Delta apologized to the soldiers but didn’t change its policy. As the storm of online complaints about the incident grew, the airline said fourth bags will now be free for troops traveling in economy class and five bags will be free for those traveling in business class.